Frequently Asked Questions
Answers to common questions about our products, ordering process, shipping, and research resources.
What are your peptides used for?
All Alpine Research Labs peptides are intended exclusively for in vitro laboratory research and scientific investigation. They are not intended for human consumption, veterinary use, or any clinical or therapeutic application. Purchasers must be affiliated with a research institution or conducting lawful independent research.
What purity levels do you guarantee?
The majority of our peptides are certified at 99%+ purity, verified through third-party HPLC and mass spectrometry analysis. Every product ships with a Certificate of Analysis (COA) documenting the exact purity, identity confirmation, and batch-specific test results. View our quality process on our quality assurance page.
Do you provide Certificates of Analysis (COAs)?
Yes. Every product includes a COA with HPLC purity data, mass spectrometry identity confirmation, and batch/lot information. COAs are available digitally through your account dashboard and as printed documents included with your shipment. Visit our certificates page for more information.
How do you ship peptides?
All orders ship with temperature-controlled packaging, including insulated containers and gel ice packs when needed. Lyophilized peptides are stable at room temperature for short transit periods. We offer Standard (5-7 days), Expedited (2-3 days), and Priority Overnight shipping. Free standard shipping on orders over $200. See our shipping page for full details.
Do you ship internationally?
Yes, we ship to select international destinations. International orders are subject to additional shipping fees, customs duties, and import taxes (buyer's responsibility). Delivery typically takes 7-21 business days. It is the buyer's responsibility to ensure compliance with their country's import regulations for research chemicals.
What is your return and refund policy?
We accept returns for quality issues, damaged products, wrong items, or non-delivery within 30 days of delivery. Approved refunds are processed within 5-10 business days to your original payment method. See our refund policy page for complete details.
Do you offer bulk or institutional pricing?
Yes. We offer tiered volume discounts starting at 10% off for 5+ units, up to 30% off for 100+ units. Institutional accounts qualify for NET 30 payment terms and purchase order processing. Visit our bulk pricing page to calculate your savings or contact us for institutional account setup.
How should I store my peptides?
Most lyophilized peptides should be stored at -20°C for long-term storage. Reconstituted peptides should be stored at 2-8°C and used within the timeframe specified on the product page. Avoid repeated freeze-thaw cycles. Specific storage instructions are included on each product label and COA.
How do I reconstitute lyophilized peptides?
Reconstitution protocols vary by peptide. Generally, lyophilized peptides are reconstituted with bacteriostatic water or an appropriate buffer at a concentration suitable for your research protocol. Detailed reconstitution guidelines are available in our research guides section. Always reconstitute in a sterile environment following proper laboratory procedures.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), ACH bank transfers, and purchase orders from verified institutional accounts. All payments are processed through PCI-compliant payment systems. Institutional accounts with approved NET 30 terms can pay via invoice.
Is the research content on your site peer-reviewed?
All research monographs and guides undergo independent scientific review before publication. Our content is authored by Ph.D.-level researchers and reviewed for scientific accuracy, citation integrity, and methodological context. See our editorial standards page for details on our review process and author qualifications.
How do I contact customer support?
You can reach us by email at research@alpineresearchlabs.com or by phone at 1-800-PEPTIDE (Monday-Friday, 8 AM - 5 PM PST). We aim to respond to all inquiries within 1-2 business days. Visit our contact page for additional options.
Still have questions?
Can't find what you're looking for? Our team is happy to help.